Marine Administrative Support Representative
Limassol (Full Time)

Position Details

MARLAB, a dynamic and growing maritime fluid analysis company under the Fameline Holding Group. We are seeking a Marine Administrative Support Representative to handle essential administrative responsibilities, support customer services, and help streamline operations. This role is integral to ensuring smooth processes and accurate data management in our ERP system (Plexus), contributing to MARLAB's commitment to service excellence.

Key Responsibilities:

• Accurately input service requests and orders into the Plexus ERP system for marine fluid analysis (fuel, lube, and water).
• Manage invoicing of Plexus cases to customers and ensure timely follow-up on outstanding payments.
• Ensure that all necessary purchase orders (POs) are available and correctly documented.
• Communicate with customers and representatives from shipping management companies’ procurement departments regarding service queries and order updates.
• Support team members by handling repetitive but vital tasks, ensuring operational efficiency.
• Collaborate to maintain clear and updated records of all service cases, including status tracking and report preparation.
• Respond to customer inquiries with professionalism and accuracy, contributing to overall customer satisfaction.

Qualifications & Requirements:

• Strong focus on accuracy and attention to detail, especially in data entry and invoicing tasks in Plexus.
• Ability to manage a high workload and meet deadlines efficiently.
• Collaborative team player in a small, dynamic team.
• Performs well under pressure and adapts to changing priorities.
• Previous experience in administrative, data entry, or customer service roles preferred but not required.
• Proficient in Microsoft Office (particularly Excel) and willing to learn ERP systems.
• Effective communication skills, with fluency in English and the ability to manage routine correspondence professionally.

What We Offer:

• Competitive salary and benefits, including a 13th and 14th salary plus Provident Fund.
• Opportunities for professional growth within the Fameline Holding Group.
• A supportive and collaborative working environment that values your contributions.

All applications will be handled with strict confidentiality. Please note that, due to the high volume of applications, only shortlisted candidates will be contacted.

Fameline Holding Group and its affiliated entities are steadfast in our commitment to being an equal opportunity employer. We actively seek and welcome applicants from a wide range of diverse backgrounds and experiences. Our hiring decisions are made based on merit and qualifications, without regard to colour, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by Law. We are dedicated to fostering an inclusive and supportive work environment where all individuals have an equal opportunity to succeed.