Customer Support Officer
Limassol (Full Time)

Position Details

MIE Group provides systems, equipment & services to the marine industry worldwide for over four decades. The Group comprises a network of 4 regional offices in Cyprus, Greece, Dubai, and China and is a proud member of Fameline Holding Group (FHG), a conglomerate of over 100 companies with international activities primarily in the maritime and offshore sectors.

Responsibilities:

• Receive enquires from customer through various media.
• Handle the enquires from quotation up to the invoicing stage.
• Coordinate with the Principal, Supplier, Customer and Forwarding Agents during the process including but not limited to enquiry, quotation, order receipt and acknowledgement.
• Request for readiness, dispatch, freight tracking, documentation legalisation, invoicing, etc.
• Maintain effective communication with internal teams and external stakeholders to ensure seamless customer experience.
• Creation and control of all manual and electronic filing systems for customer sales cases.

Requirements:

• Studying or obtained a diploma/degree in Shipping, Maritime or any other related field.
• Capability to handle multiple tasks simultaneously in a fast-paced environment.
• Excellent organizational, communication and teamwork skills.
• Strong communication skills.
• Collaborate with cross-functional teams to achieve common goals.
• Attention to detail.
• Computer literate.
• Excellent command of the Greek and English languages, both verbal and written.

A competitive remuneration package will be offered to successful candidate.

To apply for this vacancy please send your CV to careers@mieserv.cy.net

Please note that due to the high volumes of applications received, only shortlisted applicants will be contacted.

Fameline Holding Group & its entities are most decidedly an equal opportunity employer. We are looking to attract applicants from diverse background, and we hire without regard to colour, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.